Privacy Policy – miya4d

This Privacy Policy (the "Policy") describes how miya4d ("we", "us", "our", or the "Company") collects, uses, processes, stores, and protects the personal information of users ("you", "your", or "User") who access or use our online betting and gaming platform at miya4d.cam (the "Platform"). By creating an account, depositing funds, or using any service on the Platform, you acknowledge that you have read, understood, and consented to the practices described in this Policy.

1. Introduction

miya4d is committed to protecting the privacy and security of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Policy is designed to help you understand what data we collect, why we collect it, how we use it, and what rights you have regarding your personal data. We are committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and industry best practices for data privacy and security.

This Policy applies to all users of the miya4d Platform, including visitors who browse the site without registering, registered members who have created accounts, and individuals who interact with our customer support or marketing communications. If you do not agree with the terms of this Policy, you must immediately cease using the Platform and refrain from providing any personal information.

2. Data Controller

For the purposes of applicable data protection laws, miya4d is the data controller responsible for the collection, processing, and protection of your personal information. Our registered business address and contact information are provided in Section 13 of this Policy. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact us using the details provided.

3. Information We Collect

We collect several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

3.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full legal name, date of birth, email address, mobile phone number, residential address, and nationality. This information is necessary to verify your identity, comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, and ensure you meet our minimum age requirement of 21 years.
• Identity Verification Documents: To comply with licensing requirements and prevent fraud, we may request government-issued identification documents such as your Indonesian National Identity Card (KTP), passport, driver's license, or other official documents. We may also request proof of address (utility bill, bank statement) and proof of payment method ownership (bank account screenshot, e-wallet verification).
• Payment Information: When you make a deposit or request a withdrawal, we collect payment-related data including bank account numbers, e-wallet account details, transaction amounts, and payment method types (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full credit card numbers; payment processing is handled securely by our licensed payment processors.
• Communication Data: If you contact our customer support team via email, live chat, phone, or social media, we collect the content of your communications, including any documents or screenshots you provide to assist with your inquiry.
• Marketing Preferences: If you opt in to receive promotional communications, we collect your consent and communication preferences.

3.2 Information Collected Automatically

• Device and Technical Information: When you access the Platform, we automatically collect information about your device and browsing session, including your IP address, device type, operating system, browser type and version, screen resolution, language settings, time zone, and mobile network carrier.
• Usage Data: We collect information about how you interact with the Platform, including pages visited, games played, bets placed, bet amounts, win/loss records, session duration, clickstream data, and features accessed. This data helps us understand user behavior, improve our services, and detect fraudulent or abusive activity.
• Location Data: We collect your approximate geographic location based on your IP address to ensure compliance with geo-restriction requirements and to provide localized services. We do not collect precise GPS coordinates unless you explicitly grant permission through your device settings.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity, preferences, and session management. For more details, see Section 9 (Cookies & Tracking).

3.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation and status updates from third-party payment processors (banks, e-wallet providers) to facilitate deposits and withdrawals.
• Identity Verification Services: We may use third-party identity verification and fraud detection services to validate your identity documents and assess account security risks.
• Affiliate and Marketing Partners: If you arrived at miya4d through an affiliate link or marketing campaign, we may receive basic referral data (e.g., source identifier) from our marketing partners.

4. How We Use Your Data

We use the personal information we collect for the following purposes:

• Account Management: To create and manage your account, authenticate your identity, process your registration, and provide customer support.
• Transaction Processing: To process deposits, withdrawals, bets, and winnings; to maintain accurate account balances; and to generate transaction records and statements.
• Compliance and Verification: To verify your age, identity, and payment methods in compliance with KYC, AML, and responsible gaming regulations; to prevent fraud, money laundering, and other illegal activities; and to comply with legal and regulatory obligations.
• Service Improvement: To analyze user behavior, preferences, and feedback to improve the Platform, develop new features, optimize game offerings, and enhance user experience.
• Marketing and Promotions: With your consent, to send you promotional offers, bonuses, newsletters, and updates about new games, features, and events. You can opt out of marketing communications at any time.
• Security and Fraud Prevention: To monitor the Platform for suspicious activity, detect and prevent fraud, abuse, and unauthorized access; to enforce our Terms & Conditions; and to protect the security and integrity of the Platform.
• Legal Obligations: To comply with applicable laws, regulations, legal processes, and government requests; to respond to subpoenas, court orders, and regulatory inquiries; and to protect our legal rights and interests.
• Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Platform, processing payments, verifying identities, hosting infrastructure, analyzing data, providing customer support, and delivering marketing communications. These service providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Payment Processors: We share payment-related information with banks, e-wallet providers, and payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals. These processors have their own privacy policies and data protection measures.
• Regulatory Authorities: We may disclose your information to gaming regulators, licensing authorities, tax authorities, law enforcement agencies, and other government bodies when required by law or to comply with legal obligations.
• Fraud Prevention Services: We share data with specialized fraud detection and prevention services to identify suspicious activity, verify identities, and protect against money laundering and other illegal activities.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction, subject to the same privacy protections.
• Legal Compliance: We may disclose your data if required to do so by law, court order, subpoena, or government request; to enforce our Terms & Conditions; to protect our rights, property, or safety; or to protect the rights, property, or safety of our users or the public.

6. Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions. All personnel with access to user data are bound by confidentiality obligations.
• Secure Infrastructure: Our Platform is hosted on secure, enterprise-grade servers with firewalls, intrusion detection systems, and regular security audits.
• Multi-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your account login.
• Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.

While we take every reasonable precaution to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account login credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account's active status and for a minimum of 5 years following account closure to comply with AML and tax reporting requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bets, and winnings, are retained for a minimum of 7 years to comply with accounting and tax regulations.
• Identity Verification Documents: Copies of identity verification documents (KTP, passport, utility bills) are retained for a minimum of 5 years following account closure as required by KYC and AML regulations.
• Marketing Communications: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you in the future.
• Inactive Accounts: Accounts that remain inactive for 3 consecutive years may be permanently closed, and associated personal data will be deleted in accordance with applicable data protection laws.

8. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly from your account dashboard.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account details directly from your account settings.
• Right to Erasure: You have the right to request deletion of your personal information, subject to our legal and regulatory retention obligations. Note that we may be required to retain certain data for compliance purposes even after account closure.
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support.
• Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and provide sufficient information to verify your identity. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

The miya4d Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as account login, session management, and secure access to your account.
• Performance Cookies: These cookies collect anonymous information about how you use the Platform, such as which pages you visit most often and whether you encounter error messages. This data helps us improve site performance.
• Functionality Cookies: These cookies remember your preferences and settings (e.g., language, currency, display options) to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies track your browsing activity across websites and are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the Platform. For more information about cookies and how to control them, visit www.allaboutcookies.org.

10. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries outside of Indonesia, including countries that may have different data protection standards than your country of residence. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

11. Children's Privacy

The miya4d Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or process personal information from individuals under the age of 21. If you are under 21 years of age, you are prohibited from registering an account, depositing funds, or using any service on the Platform. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and permanently close the associated account. Parents or legal guardians who believe their child has provided personal information to miya4d should contact us immediately at [email protected].

12. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Policy, we will notify you by email (to the address associated with your account), by posting a prominent notice on the Platform, or through a notification in your account dashboard. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours.
• Live Chat: Available 24/7 on the Platform (Indonesian-speaking data protection specialists available)

For formal complaints or disputes regarding data protection, you also have the right to lodge a complaint with your local data protection authority.